Frequently Asked Questions

Carpet Cleaning & Protection

If the latex backing of your carpet has absorbed to much moisture during a carpet cleaning it could cause carpet to swell.
Carpet cleaning generally takes about 25 minutes for a average size room of carpet. However, the length of time also depends on the state of the carpet, how much furniture is in the room, and other factors such as the method being used to clean your carpet.
We recommend that you move furniture prior to the scheduled carpet cleaning. We can move small light items such as lamps and baskets, but we are unable to move heavy bulk items.
Light vacuuming is recommended to ensure we do not vacuum up small valuable items such as jewelry, coins, etc that maybe present. However, we always pre-vacuum for carpet cleaning and clean-up after any carpet stretching or carpet repair services.
Most spots will disappear from your carpets for good. However, if substances or spills have penetrated into the carpet padding it is possible it could wick to the surface following a cleaning if traffic rerturns to the carpet before it dries.
While this process depends on factors such as airflow and temperature, drying can take anywhere from 8 to 24 hours for steam cleaning also called hot water extraction.

With low moisture encapsulation it could take little as 1-3 hours to fully dry.

Carpet protection keeps your carpets from being damaged or stained by dirt, mold, and bacteria in the future. Once you’ve paid for a cleaning, protection will keep your carpets in good condition.

Yes, most 5th and 6th generation carpets come with a manufacturer’s protector. Over time, reapplication might be needed as it is removed from the fiber during useage and carpet cleaning.

Tile Grout & Cleaning

Our experienced tile and grout cleaning technicians pretreat and power scrub your tile and grout lines. We will use effective rotary equipment and emulsifying cleaning agents designed specificly for cleaning tile and grout. In some cases we use steam and vacuuming to remove heavy soil build up.
Once your tile and grout has been cleaned. We will apply sealer to the grout. Sealers can take 24 – 48 hours to cure.
How you maintain your tile and grout, the level of foot traffic, and other factors will impact how often you will need a professional tile and grout cleaning.
Tile and grout can become dull and discolored over time. Just like with your carpets, a surface-level cleaning may not do the trick, and a experienced professional may be needed for a more thorough cleaning for your tile and grout.
The length of tile and grout cleaning process varies on the condition of the floor. In most cases it takes us around 30-40 minutes to clean tile and grout in an average-sized room (300 square feet).

Hardwood Laminate Floor Cleaning

Moisture is the enemy of hardwood flooring as it can cause cupping, crowning, and cracking. Any spills or water issues should be taken care of as soon as possible to protect and get the most life out of your hardwood floors.

Hardwood floor cleaning is not quite as effective when there’s a wax coat from the use of any type of “quick shine” product. Our cleaning services are most effective when the wax coat is removed first. We are able to remove the “quick shine” product and clean your hardwood floors.

We offer a “maintenance coat” that will help protect your hardwood flooring after we’re finished cleaning it.
Yes, they do! We prep your floors and then clean them at 175 revolutionaries per minute with a special machine. Our methods are effective at removing dirt, grime and haze, yet gentle towards harwood laminate floors.

Commercial Carpet & Floor Cleaning

Commercial carpet and floor cleaning services are geared towards helping retail establishments, restaurants, offices, warehouses and industrial settings. When it comes to commercial floor cleaning and maintenance there’s only so much that your janitors and porters can do for floors. They can clean up spills on floors and keep them dry and free of dust and debris throughout the day. However for a floor to sparkles and shines the use of auto-scrubbers are key. Then comes the labor intensive task of stripping and waxing VCT tile. We can help with tile and grout cleaning, hard surface floor cleaning, buffing and polishing, carpet cleaning, routine janitorial cleaning and more for commercial clients.

Yes, we recommend having protector applied to the carpet to help protect carpet fibers from spills and routine wear and tear. It is also a great idea to have a good matting system in place at all door entrances.
We recommend getting your carpets cleaned once a year. If you find that areas of heavy traffic require additional cleaning, we can complete periodic cleaning in those areas to remove soil from the carpet.
Yes, we can put together a agreement and custom schedule to regularly clean your business’s carpet and floors.
We take cash, certified funds and major credit cards.

Carpet Re-Stretching

Carpets that have become loose or wrinkled can be revived with re-stretching. The process involves using tools to detach, lift, and re-stretch your carpet. The excess material is then removed. The tension will create wrinkle-free results.
We recommend having your carpets stretched first, then cleaned.
Usually, not all the furniture needs to be moved before the re-stretching process. We will assess the room first and make sure any furniture is removed that will cause issues wih the stretching process.
Even if you don’t think you have any carpet to replace damaged areas, we may be able to find some in a closet or other area to replace those areas. That way, your carpets match and you won’t have to pay for an entirely new replacement.
While your carpets won’t look completely new, patching can be an inexpensive alternative to buying all new carpets. One key factor in a successful carpet patch is having the right amount of extra matching carpet.
Most 5th and 6th generation carpets are made with three seperate layers of backing. Carpet delamination means that at least one the carpet’s backing has separated.
Every job is different! Before providing a estimate, we will complete a thorough inspection.

Call us to schedule an appointment or email your location and photos so we can get started on your initial estimate.

Vinyl Composition Tile (VCT) Maintenance

Try to stay off your new flooring for 72 hours.
When a polish film begins to disintegrate, the result is a light, powdery material. Causes include acrylic polishes incorrectly applied over wax polish, a floor not being rinsed after it’s stripped, dirty applicators, and more.
Streaks can result from too much or too little floor polish, dirty mops being used to polish, and not enough drying time between the application of coats.
Lack of protective polish, polish that’s too aggressive or too gentle, and polish that’s too high in pH can all cause rapid black marking.
Some types of rubber can result in yellow stains on your vinyl floors. Make sure that any mats, wheels, and other rubber on your floors is non-staining.

Carpet Repair

We can provide repairs from carpeted stair repair, pet damaged carpet and odors, carpet to tile transitions, burn holes, wrinkles, buckles and more.
Many of these kits are unsuccessful and may require you to call on a professional afterward. Call a professional first, and you’ll ultimately save time and money.
In most cases than not it’s not the seams you will see, the only thing you will see is the difference in color and texture between the new piece of carpet installed and the existing carpet around it.

Also, remember that making a good seam on carpet that has been walked on for years is much harder than carpet that is brand new.

Carpet Padding Replacement

You may not know it, but padding sits underneath your carpet and absorbs impact. Carpet padding is essential to keeping your carpet soft underfoot.
Odors and the problems causing them can lie under the surface, in the carpet padding. In these cases, you may want full padding replacement.
Types of carpet padding include re-bond pad, rubber padding, prime urethane padding, foam padding, wool padding, synthetic padding, and non-slip padding. Decide what’s best for you based on your budget and more; fill out our form, and we can help get you started.

Pet Damaged Carpet Repair

We can repair parts of your carpet that have been ripped, or clawed by pets.

We also do pet odor repair depending how extensive the odor is.

We can take care of odors and stains with our professional restoration services. In some cases, partial replacement may be necessary. In these cases, we can use carpet left over from the original installation (if available) or we can take a piece of carpet from a closet or another inconspicuous place to replace the damaged soiled area.

Berber Carpet Repair

While Berber usually lasts for decades, small snags can occur. Damage can happen as pets play, furniture is moved, or people walk over the carpet in high-traffic areas. We can repair these issues using the proper tools to help you maintain your investment.
By repairing your carpet, we can help you save money while keeping your carpet in great condition. If you want to repair your carpet instead of paying for a full replacement, turn to BEB Flooring & Cleaning.